Cheque Express

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About
Cheque Express

CHEQUE EXPRESS has been serving the greater Atlanta area since 2010. We have evolved to meet our customer’s needs and grow to represent a partner of choice for consumer financial services. Our mission is to be the trusted financial partner of our customers. Providing the services, they need in a responsible and ethical manner and assisting them as they navigate their financial journey.

Collection Specialist

Job Description

  • Full Time (40 hours)
  • Must be fluent in English
  • Location: Corporate Office 

Physical Demands

  • Sit, stand, and walk. Speak and heard. Use close vision abilities

About the role

CHEQUE EXPRESS Financial, is looking for a professional, experienced, and motivated bilingual (English/Spanish) Collections Specialist whose duty will be reaching out to our customers to collect due payments. Identifying accounts with overdue payments and keeping records of the amount owned and the length of the delinquency. The role requires someone with the ability to balance between maintaining trustful relationships and guaranteeing timely payments. You should possess outstanding communication and negotiation skills, as well as in-depth knowledge of laws and policies related to debt collection. Our goal will be to maintain good client relationships while making sure payments are received in time.

We expect you to be reliable and professional٫ to possess high-level communication and negotiation skills should and be able to work independently.

Responsibilities

  • Monitoring accounts to identify overdue payments
  • Contact customers by phone, email and mail with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in instalments.
  • Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
  • Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
  • Keeps track of payment due dates and sends reminders.
  • Updates the account status when the debt has been paid.
  • Sends necessary paperwork to customers and credit bureaus promptly
  • Uses debt collection software, working knowledge of MS Office and databases.
  • Process payments.
  • Resolve customer issues and complaints concerning billing.
  • Submit regular reports on the status of unpaid accounts and any repayment progress.
  • Maintains confidentiality and the utmost discretion.
  • Collaborates with lawyers if legal action is required.

Candidate requirements

  • Have a high school diploma; associate or bachelor’s degree would be a bonus
  • A minimum of 2 years’ experience in a similar role
  • Excellent customer service
  • Excellent communication skills, both written and oral
  • Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices
  • Highly skilled in negotiation
  • Patience and stress management
  • Problem-solving and critical thinking skills
  • Good administrative skills
  • Ability to build relationships with banking institutions
  • Be able to work in a fast-paced environmentand high volume of transactions
  • Be able to work a flexible schedule to include days, evenings, holidays, and weekends
  • Ability to pass a background check
  • Authorized to work in US